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Customer Support Triage

  • Providing superior support to customers increases their satisfaction.
  • This application can prioritize the customers that need most attention by predicting the response time to new tickets.
  • Automatically extract predictive patterns using historical data from tickets, support calls, and resolved issues.
  • Significantly increase customer satisfaction while simultaneously reducing customer support costs.
GET APP Feature Labs makes it easy to connect to your data and deploy

How it Works


This application is ready to be deployed to provide value right away.

To get started, you just need to map your data to the required inputs. From there, Feature Labs’ data science automation will take care of the rest. The application will automatically

  • Extract historical examples to learn from
  • Identify predictive signal using Deep Feature Synthesis
  • Select and optimize a machine learning model for deployment

This application is not a black box. After the initial integration is made, it is simple for a developer to add additional data sources, tweaking the prediction problem, and deeply inspect how each step in the process works.

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